RETURNS
1. Your satisfaction is important to us, please contact us if you have any issues or questions before opening a case. We check online messages twice a day Monday-Friday, except holidays and vacations.
2. We require all return requests include a serial number so we can match it to the correct order. We will verify the returned items with the serial number when the return item is received.
3. International buyers are responsible for return freight charges.
4. We do not cover return shipping. Buyer is responsible for paying for return shipping.
5. Buyer is responsible for returning the item in original condition, and in unopened original packaging.
REFUNDS
1. Refunds shall be executed once the return item is received and it is verified by serial number and in good, original condition, and original, unopened packaging.
2. If a return item is received that does not meet these conditions, a refund will not be granted.
3. Non-defective returns are subject to a 20% restocking and handling fee which shall be deducted from the total refund amount.
4. Refunds will be executed within 24 hours of receipt of a verified return found to meet our conditions.
5. Items not eligible for return or refund include digital downloads, information products, online courses, and services such as disposables, consumables, bottled products, sale items, and any other items marked in the listing as non-returnable.
6. No exchanges are offered on any items.
DELIVERY
1. Free standard ground shipping OR Priority Flat Rate shipping on all order
3. We use United States Parcel Service (USPS) and United Parcel Service (UPS) as our domestic shipping carriers.
4. Orders are shipped within 1 day or 24 hours. (Contiguous US only).
5. Shipping fees may apply for packages going to Alaska or Hawaii.
6. If you would like to upgrade your shipping service to Express or Overnight, please contact us for your shipping account or we can give you a quote for faster shipping service for you to compare.
7. For international buys, please contact us to provide a shipping account or we can quote you for international shipping.
8. No orders will be packaged or shipped within one hour of order placement. This is the only grace period for cancellation. Once this time has passed, the item is shipped and if the customer no longer wants it, will have to return it per our terms for a refund.
PAYMENT
1. We accept Square payments.
2. All major Credit/Debit cards accepted online.
3. Sales tax is included in the price of the item. We do not charge you extra for sales tax.
4. Shipping on sales is included in the price of the item. We do not charge you extra for shipping.
COMMUNICATIONS
As an ecommerce venue, we expect business to be uni-directional. There is no sales or support staff to help buyers make their decisions or teach them about products. If you have questions about returns, exchanges, or such, please refer to this policies page.
If you must communicate with us, leave a message on the SquareUp messaging tool on the order screen. We are not able to guarantee a response, but if you put in an order or a return it will be handled in the time frame specified.
TIME ZONE
All services and references to times herein are based on Eastern Standard Time (GMT-5; GMT -4 in the summer)-or whatever it may be when congress makes changes.
RETURN ADDRESS
Please send returns to:
2895 Leafwood Dr. SE
Marietta, GA 30067
